Returns & Exchanges
At NAKED Copenhagen, we want you to be completely satisfied with your purchase, which is why we offer a 30-day return window for all unworn sneakers and apparel. Items must be returned in their original packaging, including all tags and the undamaged shoe box.
Register Your Return
Visit our online return portal and enter your order number and email address to select the items you wish to send back.
Pack the Items
Place the items in their original packaging and secure them inside a sturdy shipping box; please do not attach shipping labels directly to the product box.
Ship the Package
Attach the provided prepaid return label to your package and drop it off at your nearest authorized carrier location.
Receive Your Refund
Once our warehouse team has inspected and approved your return, your refund will be processed to the original payment method within 5-10 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing